Customer Delivery Manager

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

About the Role

We are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently.

You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.

What You’ll Do

Own High-Stakes Merchant Activation

Take full ownership of merchants from post-signature through go-live and early revenue ramp-up

Manage onboarding (Post KYB) for high-risk merchants with demanding compliance, risk, and operational requirements

Serve as the primary point of contact and ultimate accountable party throughout the entire activation lifecycle

Drive Time-to-Revenue

Ensure fast and efficient go-live across technically and regulatory demanding merchant environments

Monitor early transaction activity and proactively drive revenue ramp-up

Identify and resolve blockers, whether they’re rooted in risk, compliance, or integration challenges, before they slow momentum

Navigate Payments Complexity

Guide merchants through payment flows, decline management, and approval rate optimization

Bring structure and clarity to environments where moving parts are many and the margin for error is low

Lead Cross-Functional Execution

Act as the connective tissue between Sales, Sales Engineers, Account Management, Risk, Compliance, and Operations

Rally multiple internal and external stakeholders across regions, partners, and business units behind a shared activation plan

Drive alignment, remove ambiguity, and keep every workstream accountable. You make things move.

Deliver Performance & Optimization Insights

Track and own key performance metrics including GR, transaction volume, and authorization rates

Surface actionable recommendations that improve merchant performance and unlock scale

Identify early risks and growth opportunities before they become issues or missed revenue

Leverage AI Tools & Work Smarter

Use AI-powered tools to streamline onboarding workflows, surface insights, and accelerate time-to-revenue

Apply AI frameworks to automate repetitive tasks, improve documentation quality, and enhance merchant communication

Stay current with emerging AI tools relevant to customer success, operations, and payments, and actively bring best practices into your day-to-day work

What We’re Looking For

At least 2 years of experience in payments, fintech, or high-risk industries (gambling, forex, crypto, etc.) in customer-facing roles

Strong understanding of payment flows, risk frameworks, and regulatory environments

Proven ability to manage high-stakes merchant relationships with multiple moving parts

Experience working across cross-functional teams in fast-paced, high-growth environments

Sharp analytical mindset with a clear focus on performance and revenue outcomes

Excellent communication and influencing skills, able to align technical and commercial stakeholders equally well

Familiarity with AI tools and productivity frameworks (Claude is an advantage) and a genuine interest in applying them to improve how you work

What Success Looks Like

Fast, structured onboarding of high-risk merchants without sacrificing quality

Reduced time-to-revenue despite demanding regulatory and operational requirements

Strong early performance across GR, volume, and authorization rates

Seamless handling of compliance and risk processes

A merchant experience that reflects the quality and reliability Rapyd stands for

Successful, well-prepared transition to Account Management for long-term growth

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